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You will hear from a named person at our desk within one working day. For a familiar line that first reply usually contains indicative pricing; for a new product or route it tells you how long the full quote will take, which is typically three to five working days while suppliers come back to us.

It depends entirely on the category and the supplier. Consumer goods and hardware can often move LCL from fairly modest volumes; machinery is quoted per unit; textiles usually need a mill's minimum run. Tell us the quantity you have in mind and we will say plainly whether it is workable rather than stringing you along.

Yes, and it is one of the main reasons buyers work with us. We handle the differing HS codes, inspection requirements and supplier schedules behind the scenes, so a mixed container reaches you as a single consignment with one set of documents and one invoice.

Export orders typically run on a letter of credit or an advance-and-balance TT arrangement. Domestic distribution starts on advance terms and moves to agreed credit after the first few cycles. Whatever the structure, it is written into the proforma invoice before production begins, never agreed verbally.

Pre-shipment inspection exists precisely to catch that, and most deviations are found before the container is sealed. Where something does get through, the remedy — replacement, credit or rework — is defined in the purchase contract, and we pursue it with the supplier on your behalf rather than leaving you to argue with a factory abroad.

Both, depending on what suits the deal. We buy and sell as merchants and stockists, and we also act as commission agents or brokers where a manufacturer would rather invoice the buyer directly. Which structure applies is agreed in writing up front, and when we work on commission the rate is disclosed to both sides.